These general terms and conditions of use define the terms and conditions of the matchmaking service (hereinafter: the “Service”) that connects persons seeking to contact freight transportation providers for a given destination (hereinafter: the “Shippers”) with natural or legal persons engaging in freight transport activity (hereinafter: the “Carrier”) through the CAMIO application (hereinafter: the “Application”), in all cities where the service is available (hereinafter: the “Territory”).
These terms also define the rights and obligations of the parties in this context. They are accessible at any time via a direct link on the Application and/or the website CAMIO.app. They may be supplemented, where applicable, by special terms of use. In the event of any conflict, the special terms shall prevail over these general terms.
For the purposes of these general terms, "Carrier" means: "Natural or legal persons engaging in freight transport activities duly authorized by the competent authorities."
The matchmaking service via the CAMIO platform is provided by:
Email: admin@camio.app
The Service is accessible, subject to restrictions set out on the CAMIO Application:
Acceptance of these general terms is confirmed by ticking a checkbox on the registration form of the CAMIO Application and/or the Website. Acceptance must be full and unconditional. Any acceptance subject to reservation shall be null and void.
By accepting these Terms, the user acknowledges that the CAMIO Application is used solely to obtain information enabling a potential Shipper to connect with a Carrier to transport goods from point A to point B in compliance with applicable laws and regulations.
Any user using the CAMIO Application for purposes other than requesting information for online freight transport, thereby causing harm to CAMIO LLC, shall be subject to legal action before the competent court.
Access to the Service requires that the Carrier registers on the CAMIO Application by completing the designated form. The Carrier must provide all mandatory information (name, surname, vehicle type, address, and especially their phone number).
Incomplete registration will not be validated.
For registration to be validated, the Carrier must provide a valid phone number and the following documents:
Prior to creating the Carrier’s profile, CAMIO must verify their phone number through one of its providers.
Once verified, the Carrier’s profile is automatically created (hereinafter: the “Profile”), granting access to a personal account (hereinafter: the “Personal Account”) allowing them to manage their use of the Service in a form and via technical means deemed most appropriate by CAMIO.
The Service consists of directly connecting the Shipper with a Carrier through the Application and/or Website throughout the Territory.
Access to the Service requires the Carrier to own a smartphone and/or a device with Internet access (3G and/or 4G connection).
The CAMIO Service operates based on geolocation. A Carrier wishing to carry out a trip simply logs into the Application. They will then wait for a request from the closest Shippers. The Carrier may then confirm one of these requests by pressing the confirmation button.
Once confirmation is instantly sent to the Carrier, the trip may commence as per the agreement between the Carrier and the Shipper.
CAMIO is never part of negotiations between the Carrier and the Shipper and can in no way be held responsible for the relationship between them. It does not intervene in the Trips, their quality, safety, location, payment, or timing. As an intermediary, CAMIO is bound only by a best-efforts obligation and not by an obligation of result, as users expressly understand, acknowledge, and accept. CAMIO cannot view or verify the content or value of the goods being transported.
Each Carrier is responsible for carrying with them valid and necessary documentation authorizing them to operate the vehicle and carry out the transport activity, as well as documentation related to the shipped goods as required by law. The Carrier acknowledges they have no commercial or contractual relationship with the Application.
The Shipper explicitly understands that the Application is primarily a matchmaking platform and does not provide transportation, shipping, or other services subject to prior authorization by competent authorities.
The service prices are indicated on the CAMIO application and, unless otherwise specified, are expressed in the Territory's currency. The displayed prices comply with regulations. CAMIO reserves the right, at its sole discretion and under conditions it solely determines, and without informing the Carrier, to offer promotional deals or price reductions.
The service price may be revised by CAMIO at any time and at its sole discretion, without informing and/or notifying the Carrier of such changes. A Carrier who does not accept the new prices must cease using the service as provided in Article 17 of these Terms. Otherwise, they will be deemed to have accepted the new rates.
The service is subject to invoices which are communicated to the Carrier by any appropriate means.
The Carrier is informed and expressly accepts that any delay in payment of any amount due on its due date shall automatically result, without prejudice to the provisions of Article 12 and without prior formal notice:
- The forfeiture of the term for all amounts due by the Carrier and their immediate collectability;
- In addition to the forfeiture of the term, the Carrier may incur penalties;
- The immediate suspension of ongoing Services until full payment of all amounts due by the Carrier.
The user acknowledges and expressly agrees:
- That data collected on the CAMIO Application and/or website and on CAMIO LLC's IT systems shall serve as proof of transactions conducted under these Terms;
- That such data constitutes the only form of proof admissible between the parties, especially for calculating sums owed to CAMIO;
The user can access this data in their Personal Account.
9.1 CAMIO’s Obligations:
- To provide the Carrier with free download access to the CAMIO Application;
- To provide the Carrier with a presentation page on the CAMIO Application based on information they provided;
- To make available to the Carrier on the CAMIO Application a service for managing their account, including their ride history;
- To offer the Carrier an evaluation and rating service to improve service quality.
9.2 Carrier’s Obligations:
Without prejudice to other obligations under these Terms, the Carrier undertakes:
- To make their vehicle available when the Shipper accepts a service offer submitted by the Carrier;
- To comply with applicable laws and regulations and not to infringe third-party rights or public order;
- To update their personal information in their account in case of changes to ensure accuracy (name, phone number, vehicle, etc.);
- To personally use the service and not allow third parties to use it on their behalf;
- To exercise caution and good judgment in their interactions and communications;
- To respect usual standards of politeness and courtesy in interactions with other users;
- To provide CAMIO with all necessary information to ensure proper execution of the service, actively cooperating with CAMIO in fulfilling these Terms.
10.1 Responsibilities of CAMIO
CAMIO undertakes to provide the Service with diligence and in accordance with professional standards. However, it cannot under any circumstances be held responsible for the relationships between Shippers and Carriers and does not intervene in the Trips, their quality, safety, location, payment, or timing.
As a mere intermediary, CAMIO is bound by an obligation of means and not of result, which the users expressly understand, acknowledge, and accept.
CAMIO undertakes to carry out regular checks to verify the operation and accessibility of the Application. To this end, it reserves the right to temporarily suspend access to the Application for maintenance reasons.
Similarly, it cannot be held responsible for temporary difficulties or impossibilities in accessing the Application due to circumstances beyond its control, force majeure, or disruptions in telecommunication networks.
CAMIO cannot be held responsible for content published by third parties. Any complaints must be directed in the first instance to the authors of said content. Content that is harmful to a third party may be reported to CAMIO, which reserves the right to take the measures described in Article 12 of these Terms.
Any User may notify CAMIO Europe of the presence of unlawful content in accordance with Article 6-I-5 of Law No. 2004-575 of June 21, 2004. The notification may be sent by email to admin@camio.app and must include the elements required by law.
CAMIO disclaims any responsibility for the potential loss of information accessible in the Carrier’s personal space when such loss is caused by the Carrier’s own actions.
CAMIO is not liable in the event of misuse of the Service by the Carrier contrary to these Terms. It also disclaims any responsibility for any damage that may result from the unavailability of the CAMIO Application or from a connection issue.
10.2 Responsibilities of the Carrier
The Carrier guarantees that all information provided in the registration form is accurate, up to date, sincere, and not misleading in any way.
The Carrier is informed and accepts that the information entered to create or update their profile serves as proof of identity.
The Carrier is informed and accepts that using the Service requires an internet connection and that the quality of the Service depends directly on this connection, for which the Carrier is solely responsible.
The Carrier is also solely responsible for any relationships formed with other users and for the information communicated to them in the context of the Service.
The Carrier is solely responsible for any content of any kind (editorial, graphic, audiovisual, or other, including the name and/or image possibly chosen to represent them on the Application) that they distribute as part of the Service (hereinafter the “Content”).
The Carrier guarantees that they hold all rights and authorizations necessary for the distribution of this Content.
They agree that said Content must be lawful, not harm public order or morality, and not infringe upon the rights of third parties.
The Driver undertakes not to entice, request, or encourage any Shipper to cancel an order placed through the CAMIO Platform with the intention of fulfilling it outside the Platform. Any such conduct is strictly prohibited. Drivers found to be engaging in this behavior may be subject to sanctions, which may include (without limitation) suspension or permanent deactivation of their CAMIO account, withholding of payments, or other appropriate measures.
10.3 Shipper Responsibilities
By using the CAMIO Platform, the Shipper agrees to the following obligations:
11.1 In case of delay:
In accordance with customary rules, the Carrier is informed that in the event of delay or incident, they undertake to contact the Shipper by phone to notify them and also to inform CAMIO as soon as possible.
11.2 In case of incident during the service:
In the event of an incident (traffic accident, theft, vehicle damage, driver assault, etc.) during the service, the Carrier is invited (to the extent possible) to notify CAMIO without delay and to provide all useful information via any communication channels mentioned in Article 2 as well as any other available channels.
CAMIO cannot be held responsible in any way in the event of disagreement or dispute between the Shipper and the Carrier regarding lost or forgotten items.
11.3 In case of cancellation of the service request by the Carrier:
Once the Shipper submits a request via the CAMIO application, the Carrier will have a very short limited time to make an offer and then accept the service request. To do this, they must press the “accept” button so that acceptance is explicit. If the Carrier accepts the Shipper’s request, they agree to provide the service on time, respecting as much as possible the estimated arrival time to the pickup point as indicated in the CAMIO application.
If the Carrier fails to show up at the pickup location or accumulates significant delay compared to the estimated arrival time without valid reason, they will receive a negative rating, which could result in termination of their engagement with CAMIO and the permanent deletion of their profile.
In the event of an incident or any other reason that may delay the Carrier’s arrival at the destination, they are required to directly inform both the Shipper and CAMIO as soon as possible. Any failure to follow this procedure will result in a negative rating for the Carrier.
11.4 In case of cancellation or modification of the reservation by the Shipper:
The Carrier acknowledges through these terms that the Shipper has the right to cancel their request within 60 minutes of submission. If the Shipper cancels their request after 60 minutes have elapsed or if the Shipper does not cancel but fails to show up at the meeting point with the Carrier, CAMIO may impose one of the sanctions set forth in Article 12 of these terms.
The Carrier must behave professionally and avoid any altercation with the Shipper.
The Carrier may, in certain situations, assign a negative rating to a customer who fails to honor their commitments. Furthermore, CAMIO will take the necessary measures, at its discretion, to ban or deactivate repeat offender Shipper accounts that fail to meet their obligations. This is intended to protect the interests of the Carrier.
11.5 Cancellation rate:
CAMIO is aware that in some cases the Carrier may need to cancel a trip; however, canceling a trip after having accepted it should not be systematic.
When the Carrier cancels a trip—whether on the way to the loading point or beforehand—they must choose a reason from the cancellation reasons listed in the application:
11.6 Acceptance rate:
The Carrier understands that to receive rides, their CAMIO application must remain active.
Once an offer is submitted by the Carrier, they are required to accept all rides regardless of destination or price, with or without promotional codes, whether submitted by individuals through CAMIO, businesses through CAMIO, or through CAMIO’s call center.
If, after submitting an offer, the Carrier refuses or does not accept ride requests notified to them while their CAMIO app is active, they may face sanctions ranging from temporary suspension to permanent deletion of their account, thereby terminating their partnership agreement with CAMIO.
By accepting these general terms of use for the CAMIO application, the Carrier acknowledges being aware of the following prohibitions:
Any prohibited behavior committed by the Carrier exposes them to permanent account deletion and termination of their partnership agreement without notice or compensation.
In the event of any breach of these terms or more generally, any violation of applicable laws and regulations by a user, CAMIO reserves the right to take any appropriate measures, including:
The systems, software, structures, infrastructures, databases, and content of any kind (texts, images, visuals, music, logos, trademarks, databases, etc.) operated by CAMIO LLC within the CAMIO application and/or website are protected by all applicable intellectual property rights or database producer rights.
Any disassembly, decompilation, decryption, extraction, reuse, copying, or more generally, any reproduction, representation, dissemination, or use of any of these elements, in whole or in part, without CAMIO LLC’s authorization, is strictly prohibited and may result in legal action.
CAMIO follows a data protection policy as detailed in the “Privacy Policy” document, which the Carrier is expressly invited to read on the application and/or website.
Details regarding the processing of your personal data are outlined in the Privacy Policy accessible via the app and website. CAMIO Europe acts as the data controller for users located in France.
In accordance with Article L221-28 of the Consumer Code, the User acknowledges and expressly agrees that the right of withdrawal does not apply to fully executed services before the withdrawal period expires and whose execution began with their express consent.
In order to improve the CAMIO service and increase the number of Shippers, the Carrier agrees to allow CAMIO to place a small sticker displaying the service’s logo and name and/or to place a small sign on the vehicle.
The goal is to inform, promote, indicate, communicate, and enhance the service, provided this does not harm or damage the vehicle.
CAMIO cannot be held responsible for the technical availability of websites or mobile applications operated by third parties (including potential Carriers) that the Carrier may access through the site.
CAMIO accepts no responsibility for the content, advertising, products, and/or services available on such third-party sites or applications, which are governed by their own terms of use.
CAMIO is also not responsible for transactions between the Carrier and any advertiser, professional, or merchant (including potential Carriers) to whom the Carrier is directed via the site and shall not be a party to any dispute whatsoever with these third parties, including concerning the delivery of products and/or services, warranties, representations, or other obligations to which these third parties are bound.
The Services are subscribed for an indefinite period.
The Carrier may unsubscribe from the Services at any time without needing to inform CAMIO.
Unsubscription takes immediate effect and results in the automatic deletion of the Carrier’s Account.
CAMIO reserves the right to modify these Terms at any time.
The Carrier will be informed of these changes by any useful means.
A Carrier who does not accept the amended Terms must unsubscribe from the Services in accordance with Article 17.
Any User who uses the Services after the amended Terms come into effect is deemed to have accepted the modifications.
These Terms are governed by the laws applicable in the country where the application is made available.
In case of disputes over the validity, interpretation, and/or execution of these Terms, the parties referred to in Article 2 agree to submit the dispute to the competent territorial court.
For Users who qualify as consumers residing in the European Union, these Terms are governed by the law of the country of the consumer’s habitual residence. Any dispute will be submitted to the competent courts in accordance with the applicable provisions of the French Consumer Code and Regulation (EU) No. 1215/2012 (Brussels I bis).
These Terms shall take effect once the Carrier accepts them by clicking the accept button.
These provisions supplement the CAMIO Terms of Use when applied to Users established in France or using the CAMIO application in French territory.
In case of conflict between the General Terms and this Addendum, this Addendum shall prevail.
CAMIO Europe
SAS with capital of €5000
Registered office: 60 rue François 1er, 75008 Paris, France
RCS Paris no. 941 730 210
Intra-community VAT FR 70941730210
Contact email: admin@camio.app
Publication Director: Mustapha Boussaid
Website host for camio.app:
Squarespace, Inc.
225 Varick Street, 12th Floor
New York, NY 10014
In accordance with Article L141-5 of the French Consumer Code and Regulation (EU) No. 1215/2012 (Brussels I bis), any consumer domiciled in France may bring legal proceedings before the competent French courts.
In accordance with Article L221-28 of the French Consumer Code, the consumer User is informed that the right of withdrawal does not apply to intermediary services that are fully executed before the legal withdrawal period ends and whose execution began with the User’s express agreement.
In accordance with Article L612-1 of the French Consumer Code, any consumer may refer the matter free of charge to a consumer mediator to seek an amicable resolution of a dispute with CAMIO Europe.
The designated mediator is:
NameoftheauthorizedmediatorchosenbyCAMIONameoftheauthorizedmediatorchosenbyCAMIO
AddressofthemediatorAddressofthemediator
WebsiteoremailcontactforthemediatorWebsiteoremailcontactforthemediator
For Users located in France, CAMIO Europe acts as the data controller within the meaning of Regulation (EU) 2016/679 (GDPR).
Users have the following rights: access, rectification, deletion, restriction, portability, opposition.
These rights may be exercised by email at admin@camio.app or by mail to CAMIO Europe’s registered office.
The User also has the right to lodge a complaint with the CNIL (www.cnil.fr).
Any User may notify the presence of illegal content in accordance with Article 6-I-5 of Law No. 2004-575 of June 21, 2004.
Notification may be sent by email to admin@camio.app and must include:
In accordance with Article L111-1 of the French Consumer Code, the consumer User is informed prior to any subscription:
This information is provided through the Terms and Conditions, the Privacy Policy, and the application.
The provisions of the Terms may not exclude or limit the legal rights conferred to consumers under the French Consumer Code.
Any unfair clause shall be deemed unwritten.
End of Addendum